FAQ

I was on the old program, can I transfer my point balance?

Yes! Old members can transfer their points if they had been active on the old program. Just pick up a new card and call our Gold Rewards hotline to transfer your points. If you did not registered your information on the old program, be sure to print a receipt from the old program receipt printer to obtain your tag number. Please have that available before you call our hotline.

Why didn't all my points transfer from the old program?

Remember, our old program has a different point structure from the new program. Before it was 10 points per gallon and 10 points per dollar within in the store. Now it is one point for every dollar you spend!. Also, the old program did not subtract points for redemption like the new program does. All those factors where taken into account when transferring your points. Remember now you can redeem points on almost anything Gas City sells..even FUEL!

I lost my card, what should I do?

If you registered your card, no worries! Just go to your nearest Gas City and pick up a new card. Then, call the toll free number on the back of the card and we will transfer your points for you. It’s that easy! However, if your card was not registered there is nothing we can do. It’s just like leaving cash on the ground for anyone to use. Be sure to register your cards!

How do I redeem my instant prizes?

Simple. Just take you prize receipt to the cashier along with the item you have one. Our friendly staff will ring your item up for free!

How can I win those cool monthly & annual prizes?

Just keep being the loyal Gas City patron you are. The more you visit us and use your Gold Rewards card, the better chance you have to win!

I own a fleet and pay the fuel bills. However, everyone in my fleet is using their own personnel rewards card and I would like the points for myself. Is this possible?

Yes there are few possibilities to consider. All the cards have the potential to become linked together. After they become linked there is a few ways to manage the distribution of points.

Charity Mode:
All the cards are linked and distribute the points to one “parent” card. Only the parent card can redeem points and all the satellite cards are just used to funnel points back up to the designated parent card.

Drivers are still able to win instant prizes but only the parent card holder can win the monthly and annual grand prizes. Each purchase by a driver counts as an entry into the monthly and annual drawings for the parent card holder only.

Club Mode:
All the cards are linked but distribute their points into a general “collection pool” where any card at any time can redeem from that general pool. Each card is also eligible for monthly and annual prizes on an individual basis.

Ultimately it is up to the owner of a fleet how to distribute points. The Charity Mode is best suited for commercial fleets. The person who foots the bill is able to earn the points they feel they deserve and the drivers receive the benefits of instant prizes. Drivers are also capable able to sign up a personal use card so they can get the full benefits of the program when they spend their own money. The Club Mode is better suited for families that want to share points.

To set up either mode please call our customer service line at 1(888) 339-7064

Disclaimer: It is not the responsibility of Gas City to make judgment calls on what a company policy is or should be. Therefore, we will treat every customer that comes into our stores equally. It the responsibly of the driver to present the correct card and it is the responsibility of the company to set up the system to their preference.

I am having trouble registering my card.

• Make sure you are entering all the required information
• Double check that you are entering all 16 digits on the back of the card itself and not the 8 digits on the brochure
• Refresh the website

If your are still experiencing trouble please give our customer service line a call at 1 (888) 339-7064